General Privacy Policy - Raldmoyer.store

This Singapore General Privacy Policy (“Privacy Policy”) applies to all personal data collected by Raldmoyer.Store, Aaviz (S) Pte Ltd, their related corporations and/or authorised third party service providers, including without limitation, by way of this Website, illustrating the handling of personal data and comply with the requirements of applicable privacy laws in Singapore.

This Privacy Policy applies where applicable the privacy policies specific to the Raldmoyer® sales and/or any other programs that are applicable for use in Singapore from time to time.

 

Collecting your personal data,

Raldmoyer.Store collects personal data from customers (existing and prospective), suppliers, contractors, employees and prospective employees, and consumers and other individuals for business, services, marketing and other purposes as listed below. We herein describe the types of personal data which we collect and how we collect the information.

1. The information that Raldmoyer.Store collects include your full name, contact details (e.g. email address, postal address and phone number), date of birth, gender, products purchased and date of purchase, and where necessary to facilitate a purchase, exchange, return or similar transaction, your payment information such as credit card or banking details.

2. Where required, Raldmoyer.Store will collect personal data for,

a) When you make an inquiry with us or our authorised sellers/retailers with products-related questions, issues or feedback.

b) When you register for the products warranty services.

c) When you participate in our marketing programs, e.g. promotions, competitions, redemption, etc.

d) When you fill in our questionnaires, surveys or contact forms.

e) When you initiate membership account opening with us or with our authorised sellers/retailers.

f) When you submit information through our website, such as setting-up user account, retrieving log-in information, making online purchases or entering other online transactions including social media channels.

g) When you use our website, where the system may collect information relating to your visit such as IP address and/or through enabling of Cookies.

If you do not provide Raldmoyer.Store with all the requested personal data, we may not be able to assist you and/or provide you with our products and/or services. You may not qualify to participate in our marketing programs and/or proceed with account sign-up.

 

Whenever feasible, Raldmoyer.Store will collect personal data directly from you through,

1. Use of http cookie.

a) Cookie is small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookie is known to be a reliable mechanism for websites to remember stateful information, e.g. items added to the shopping cart within an online store, the user's browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). It can also be used to remember pieces of information that the user previously entered into form fields, such as names, addresses, passwords and credit-card numbers. Most web browsers are set to accept cookies. Raldmoyer.Store uses cookies to enable your browsing of our website as easy as possible. Cookies identify the user’s browser, not the user’s identity. Cookies are useful to estimate our number of users and determine overall traffic patterns through this Website, which allows us to improve and enhance the contents progressively.

b) If you do not wish to receive any cookies, you may set your browser to refuse cookies. This means that you will not be able to take full advantage of the services and resources on our website.

 

2. Use, process and disclosure of your personal data.

a) Raldmoyer.Store will use, process and disclose your personal data in accordance with applicable privacy laws.

 

3. Our purpose to collect, hold, use and disclose information about you are to,

a) Develop, market, communicate and offer you with our products and/or services.

b) Provide after-sales services such as repairs, exchanges, returns or investigations.

c) Respond to your inquiries related to our products and/or services.

d) Run and communicate various marketing programs such as promotions, competitions and redemptions.

e) Conduct market research and data analysis.

f) Process and evaluate employment applications.

g) Enforce agreements between you and us.

h) Update you of our brands portfolios, activities, products and/or services.

i) Allow you to participate in our membership or related community programs.

j) Comply with legislative and regulatory requirements.

k) Operate our business efficiently and

l) Innovate, operate, deliver and improve our product and service offerings.

 

Raldmoyer.Store may also use and/or process aggregated, anonymous data about its customers and/or website users as a group, for Raldmoyer.Store’s business purposes.

In carrying out our business, it may be necessary to share information about you and between our related bodies corporate, our sellers/retailers and authorised third-party organizations that provide services to us. We shall not otherwise disclose your personal data to another organization unless,

1. The disclosure is for one of the purposes described in or otherwise permitted by our Privacy Policies.

2. The disclosure is required or permitted by the law.

3. We believe that the disclosure is necessary to provide you with products or services which you have requested.

4. We believe that the disclosure is necessary to protect the rights, property or personal safety of another person or Raldmoyer.Store’s.

5. The assets and/or operations of Raldmoyer.Store and/or Aaviz’s business are transferred to a third party.

 

Retailers and service providers,

Like other organizations, we use a range of authorized retailers to sell and service our products and service providers to help us maximize the quality and efficiency of our services and our business operations. This means that individuals and organizations outside of our organization, such as third party sellers/retailers, that operate the personal data on behalf of and in accordance with Raldmoyer.Store’s instructions, i.e. commissioned data processing, and third parties which Raldmoyer.Store commissions for after-sales services or logistic services, will have access to personal data held by us and may use and/or process it on behalf of us. We require our service providers to adhere to strict privacy guidelines and not to use and/or process the information for any unauthorized purposes.

 

Using your personal data for marketing,

We may use and/or process personal data you have provided to us, including your email address, to provide you with information in relation to new or updated products or services or special offers, promotions, competitions and/or redemptions in which you may be interested. We will only do so in accordance with applicable laws.

If at any time you do not wish to receive such information from us, you may request us to remove your name from our mailing list by contacting us using our contact details below. Alternatively, if we send you such information by email, you can use the unsubscribe function in the email to inform us that you do not wish to receive such information from us by email. In either case, please allow 5 business days for your request to be processed.

 

Disclosing your personal data overseas,

In order to deliver products and services to you, to improve our products and services and/or to attend to your queries, we may (if required) disclose your personal data to the overseas supplying company or factory, their affiliates and service providers.

 

Access and accuracy,

Upon request, we will provide you with access to personal data that Raldmoyer.Store holds about you, except in the limited circumstances in which it is permitted for us to withhold this information. To request access to your personal data, please contact us using our contact information below.

If at any time you wish to change personal data that is inaccurate, out of date or incomplete, please contact us using our contact information below and we will update or amend your records.

If you wish to have your personal data deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk reasons.

 

Security and storage of your personal data,

Aaviz will protect your personal data in its possession or under its control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. When we no longer need to use your information, we will take proper steps to delete or destroy it.

However, data transmission via internet or clouds is not guaranteed to be secured. Therefore, while we make the best possible effort to protect your personal data, we cannot guarantee the security of any information that you have transmitted to us through the website and the website is used at your own risk.

Your personal data is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal data held by Raldmoyer.Store.

 

Usernames and passwords,

You can play an important role in keeping your personal data secure by maintaining the confidentiality of any password and accounts used on the website. Please notify Raldmoyer.Store immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.

You are responsible for the security of your user name and password (or other log-in information) and you take responsibility to ensure the confidentiality of this information.

 

Links to other websites,

Raldmoyer.Store provides access to third party websites through this website. These linked websites are not under the control of Raldmoyer.Store, and we are not responsible for the content or the conduct of the organization accessed via a link on the website. Before disclosing your personal data on any website, we recommend that you read through the terms and conditions, and the privacy policy of that website.

 

What to do if you have a problem, question or complaint,

If you have any further queries relating to our Privacy Policies, or you have a problem or complaint, please contact us at:

Contact person: Website management team

Email: service@raldmoyer.store

 

In most cases, we will request that you put your request in writing to us where we will investigate your complaint and use reasonable avenues to respond to you in writing within 30 days of receiving the written complaint.

 

Future changes,

From time to time, Raldmoyer.Store’s policies will be reviewed and revised. Whilst Raldmoyer.Store endeavours to minimize changes to its policies, Raldmoyer.Store reserves the right to change its Privacy Policies at any time by posting an updated version on this website. You are encouraged to check these policies frequently to ensure you are aware of the current terms. At any point if Raldmoyer.Store decides to use and/or process personal data in a manner materially different from that stated at the time it was collected, we will notify you by email or via a prominent notice on the website, and where necessary we will seek your prior consent.

 

Updated: 16 July 2020